Watch this episode to find out why surveying your customers is much more valuable than you might realize.
Hey everybody and welcome back to SEO on the Go! My name is Ryan Kelly and I am honored to have with me Joshua Banks, who is a Senior Account Manager for WSI Smart Marketing and created the product line for NPS surveys, and without getting into the details, I would love Joshua to answer your question: why are surveys important, and maybe how often should I do them?
All those and more are different questions that you can ask. A good idea of when to kind of aim for as a time frame if you’re just starting out one to two times a year but realistically you can get anywhere up to three times a year or depending on your product or service you could get up to maybe every single touchpoint following up with the client. How is your experience? How did we do for you? So really Ryan, that’s kind of the basis, the foundation of why people should be surveying their clients and customers more frequently.
So my name is Ryan Kelly. Thank you, Joshua. Thanks for joining, thanks for having me. Like the video, subscribe to the channel, and until next time, I’m Ryan Kelly, always answering your questions on the go.